Dominos and Nuro kickstarts autonomous pizza delivery service in the US

Nuro R2

Dominos and Nuro are launching autonomous pizza delivery in Houston. The service will be available for select customers who place a prepaid order on the company’s website and on certain days and times.

Nuro’s R2 is the first completely autonomous, occupant-less on-road delivery vehicle with regulatory approval by the U.S. Department of Transportation. Customers can choose to have their pizza delivered by Nuro’s R2 robot.

Nuro’s R2 was the first driverless vehicle to receive regulatory approval from the US Department of Transportation last February, giving it a special exemption from federal safety requirements. Founded in 2018 by two former Google engineers, Nuro partnered with Dominos in 2019 for the pizza delivery pilot in Houston, which is finally rolling out now.

Nuro vehicles are already being used for grocery deliveries and deliveries from CVS Pharmacy stores in Houston. Last April, Nuro said it would use its vehicles to transport medical supplies around two California stadiums that were converted into treatment facilities for patients with COVID-19.

In this process, first, select customers who place a prepaid website order from the participating Domino’s store can opt to have their order delivered by R2. Then customers who are selected will receive text alerts, which will update them on R2’s location and provide them with a unique PIN to retrieve their order. Customers may also track the vehicle via GPS on their order confirmation page. Once R2 arrives, customers will be prompted to enter their PIN on the bot’s touchscreen. R2’s doors will then gently open upward, revealing the customer’s order. Once R2 arrives, customers will be prompted to enter their PIN on the bot’s touchscreen.

Dennis Maloney, Domino’s senior vice president and chief innovation officer said, “There is still so much for our brand to learn about the autonomous delivery space. This program will allow us to better understand how customers respond to the deliveries, how they interact with the robot and how it affects store operations.”

We are certainly moving towards a future where autonomous vehicles are being used for deliveries at one’s doorstep. Even Amazon and many other e-commerce platforms are working towards taking the autonomous route as well.

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  • Online Team Asia Tech is a team of Journalists, Entrepreneurs, and Enthusiast Writers who contribute to the platform by bringing everyday stories, updates, opinions and insights from the Asian Startup Ecosystem.

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