Bank of America has announced that its CashPro app has become a key platform for corporate and commercial customers, recording a record number of logins and 20% year-over-year growth. Last year, customers approved a record $1.2 trillion in payments through the app – at an average of $38,000 per second – underscoring the magnitude of the activity and the app’s critical role in daily treasury operations across multiple sectors and regions.
“The CashPro app has been our salvation,” says Daylon Bailey, treasury operations manager at Highgate Hotels and member of the CashPro North America Board. “It helps me make daily decisions, like approving someone’s access or authorizing a transfer. For payment approvals, I may not have my laptop on hand, but if I’m waiting for a payment to make, I can pull out my phone and validate the information quickly.”
The factors driving mobile adoption. Several converging dynamics drove the 20% year-over-year increase in logins to the CashPro app.
“Mobile technology has gone from a simple convenience to a necessity, becoming a powerful complement to established treasury operations as clients navigate market volatility, changing workforce expectations, and rapid advances in mobile security and artificial intelligence,” said Jennifer Sanctis, CashPro product executive at Bank of America. “These forces are transforming the way treasurers work, and mobile technology has distinguished itself by providing immediate access to information for critical decision-making at key moments.”
– Demand for real-time visibility and AI-based analytics: The CashPro app offers instant access to cash positions, balances and, starting in November 2025, investment-grade bond market data through Capital Markets Insights and its AI-based Trade Evaluation Driver scoring, which helps finance teams evaluate market conditions and relative value directly from their mobile device.
– Adoption of biometric authentication via QR code login: Enables a secure, seamless connection to CashPro Online and extends familiar consumer experiences such as QR codes and biometrics to high-value commercial banking workflows.
– Preference for push notification workflows over email: In-app push alerts and approvals, via the CashPro mobile token, offer greater security and faster response times compared to traditional email notifications, which remain more vulnerable to spoofing.
The CashPro app is taking on a bigger role in real-time treasury decision-making
“Our customers have been clear about what they need: speed, resilience and absolute security,” says Winnie Chen, head of Global Payments Solutions for the Asia-Pacific region at Bank of America. “Their feedback, along with an ever-evolving industry landscape, continues to influence our investment in the CashPro app, expanding mobile capabilities so customers have the confidence to act quickly and confidently, wherever their business takes them.”
More improvements for CashPro app users
Later this year, Bank of America will introduce new features to enhance the mobile experience, including:
– A redesigned payment approval process that will further streamline workflow.
– A new digital identity verification experience for corporate administrators. This update will build on the app’s inherent cybersecurity protections and proprietary integrated mobile token.
CashPro is Bank of America’s flagship digital platform, used by more than 35,000 businesses worldwide to manage and monitor their payments, deposits, loans and business transactions. Through an integrated experience, CashPro connects businesses and institutions with one of the largest banking networks in the world, helping them act faster, operate with greater control and make smarter decisions about cash and liquidity globally.
Bank of America has several CashPro Boards. Composed of customer users, these advisory boards represent different customer segments and regions. The dialogue generated through these forums is used to help determine investment and design decisions.
