DHL Supply Chain has entered into a collaboration with Boston Consulting Group (BCG) to implement innovative generative AI applications at scale, as well as improve data management and analysis, providing valuable information that increases the value offered to its customers.
This strategy is included within a set of measures to take advantage of AI and optimize the customer experience.
Generative AI Tools
Data Cleaning and Analysis: The first tool developed is an advanced data cleaning application, used by DHL’s solution design team. This tool organizes and analyzes potential customer data, allowing DHL engineers to create accurate and efficient logistics solutions in less time.
DHL Supply Chain relies on the experience and expertise of Boston Consulting Group to introduce generative AI
Sales Support: The second application supports sales teams by providing them with crucial information during proposal preparation. This tool allows a quick analysis of client requirements, facilitating the creation of personalized and precise proposals. By managing preliminary data, sales teams can focus on each customer’s specific needs.
“These AI tools are not simply technological innovations, but practical applications designed to transform key business processes. It is vital that our AI applications focus on improving our analytics capabilities to gain deeper insights and deliver greater value to our customers,” says Sally Miller, Global Chief Information Officer at DHL Supply Chain.
Other AI Applications
DHL is also using commercially available generative AI solutions to improve processes in legal and customer service departments. These tools help summarize queries and process legal documents, increasing operational efficiency and ensuring an excellent customer experience.