EasyVista has introduced EV Pulse AI, an innovative artificial intelligence layer integrated into its renowned platform. This update, which arrives with Platform version 2024.3 in November 2024, significantly strengthens EasyVista’s AI capabilities, allowing organizations to simplify IT management, optimize operations and advance their digital transformation processes with greater agility.
EV Pulse AI incorporates advanced artificial intelligence functionalities, powered by a large language model (LLM) developed specifically in the EasyVista AI laboratory to maximize its effectiveness in the ITSM environment. Using LLM-assisted automation, intelligent recommendations, and conversational AI tools, this layer boosts efficiency, facilitates workflow management, and natively supports multiple languages, providing IT teams with key tools to stay agile and effective. .
“The launch of EV Pulse AI marks a milestone in our artificial intelligence strategy,” said Patrice Barbedette, CEO of EasyVista. “With this tool, we have redefined what AI can bring to IT service management, making it smarter and more proactive, and deeply aligning it with the real challenges organizations face. “EV Pulse AI reflects our commitment to delivering more advanced and flexible tools that deliver tangible impact.”
EV Pulse AI elevates IT service management with AI capabilities
This solution also represents a crucial advancement in EasyVista’s technological vision, addressing today’s IT challenges through virtual support agents, intelligent incident classification, and automated risk and root cause analysis. These capabilities enable IT teams to work faster, collaborate efficiently, and make informed decisions, increasing productivity and adaptability in ever-changing IT environments.
This AI layer offers a solution for IT teams by helping to improve productivity, optimize workflows and provide native multilingual support
EasyVista thus consolidates its customer focus, recognized by distinctions such as Customers’ Choice in Gartner Peer Insights for ITSM and its prominent position in Research in Action’s Vendor Selection Matrix 2024 in the field of IT and business service management. These recognitions highlight its continued commitment to delivering innovative solutions and exceptional value to its customers, adapting to the demands of modern IT environments.
