The company Getronics has developed a technological solution aimed at analyzing and preventing attacks in health centers, a problem that has become one of the main challenges for the health system in Spain. Far from being isolated incidents, the increase in attacks on healthcare professionals reflects a structural problem that requires new prevention, management and response strategies.
According to data from the Ministry of Health and the Collegiate Medical Organization (OMC), during 2025, 18,563 attacks on professionals in the National Health System (SNS) were reported, which is equivalent to 24.37 attacks per 1,000 health professionals. The figure represents an increase of 8.7% compared to 2024 and represents the historical maximum recorded to date. Furthermore, it is estimated that more than half of attacks are not reported, so the real dimension of the problem could be considerably greater.
The majority of these attacks occur during daily care activities. 96% take place within normal working hours, mainly in consultations and ordinary care spaces, and in most cases the aggressor is the scheduled patient himself. Likewise, 50% of attacks are concentrated in Primary Care and 84.5% correspond to non-physical attacks, such as insults, threats or coercion.
«Assaults on healthcare professionals cannot be addressed solely from a reactive perspective. We need solutions that allow us to anticipate risks, generate knowledge from data and protect professionals before a critical situation occurs,” says Agustina Defensa, Head of Healthcare at Getronics.
Beyond emergency response
With the aim of strengthening the prevention of attacks, Getronics believes that the protection of healthcare professionals must evolve towards more advanced security management models. In this context, the company has developed a solution based on a panic button that integrates technology, automation and data analysis to offer a rapid, coordinated and evidence-based response.
The tool allows you to discreetly activate an immediate alert and automate the entire response process. Among its main capabilities are:
- Automatic identification of incident context, including location, event type, and associated relevant information.
- Immediate notification to the responsible teams or services, minimizing human errors and reducing response times.
- Confirmation of receipt of the alert to guarantee correct activation of the protocol.
- Prioritization of actions based on the level of risk detected.
- Automatic escalation of incidents when the situation requires it.
- Registration, traceability and analysis of events to facilitate decision-making and design preventive strategies against future attacks.
In this way, the solution not only allows us to react quickly to a risk situation, but also to understand why attacks occur, where they are concentrated and what measures can be implemented to reduce their incidence.
A response aligned with the sector’s priorities
The Getronics proposal responds to a need that is increasingly present on the institutional agenda. The National Plan against Attacks on Healthcare Workers, promoted by the WTO, focuses on the structural prevention of attacks, the improvement of information systems and the availability of data that allows for the design of more effective policies.
In this scenario, the company is committed to transforming health security management into an intelligent process, connected to the digital ecosystem of the centers and supported by a robust and highly available technological architecture.
The tool allows you to discreetly activate an immediate alert and automate the entire response process
The objective is to provide hospitals, health centers and health organizations with tools that not only allow them to act when an attack occurs, but also identify patterns, anticipate risk scenarios, reduce the number of attacks and improve the experience of both professionals and patients.
«The true value of technology is not only in generating an alert, but in transforming each incident into useful knowledge to prevent future attacks. The ability to analyze patterns and anticipate risks is key to moving towards safer healthcare environments,” concludes Agustina Defensa, Head of Healthcare at Getronics.
