Revolut has implemented a new security feature: in-app calling for individual customers. This measure is primarily intended to help users identify and avoid impersonation scams, in addition to making communication with customer support more secure and reliable.
Impersonation scams are a growing problem in the digital world. In these cases, scammers pose as banks, authorities or trusted people to trick victims into sending money or sharing sensitive information. Although Revolut has managed to reduce the number of these scams to their lowest level in almost two years, the emotional and financial impact on victims remains significant. For this reason, the company has been working on developing and testing in-app calls for several months.
An Innovative and Safe Solution
The new in-app calling feature is designed to be impossible for criminals to replicate, providing an additional layer of security for users. Revolut has integrated this feature natively into its app, ensuring communications between customer support and users are authentic and secure. The company has informed its customers that the majority of Customer Service calls will be made through this new feature.
In addition to individual customers, Revolut plans to extend this feature to Revolut Business customers in the near future. This expansion will allow more users to benefit from the improved security offered by in-app calling.
In this way, the company continues to recommend its customers use the chat function to request assistance, as it is the safest and fastest method to contact Customer Service. The company emphasizes the importance of using the tools integrated into the application to ensure the security of communications and protect users’ personal and financial information.
Impact and Benefits
The implementation of in-app calling represents a significant step forward in the fight against spoofing scams. By providing a secure and trusted communication channel, Revolut not only protects its customers but also reinforces trust in its services. This measure is especially relevant in a context where cyberattacks and security breaches are increasingly common.
