Within the framework of its technological transformation strategy in the digital environment towards a more connected and focused model, Santalucía, The leading insurer in integral protection for families, is satisfactorily executing one of the most ambitious projects in the Spanish insurance sector: the renewal of their central systems through the Core program and the implementation of the Guidewire Cloud Platformworld pioneer solution on CORE platforms for insurers.
With more than 100 years of historySantalucía is committed to a structural evolution that combines Technology, Organization and Culture to improve your value proposition and response capacity in a changing environment. This process is part of the Strategic Plan 2025–2028 and in his Digital Transformation Manager Plan corporate.
The Core program: a new paradigm for a new stage
In the center of this transformation is the Core programwhich implies the total renewal of the Insurance Core from Santalucía towards a more digital model, connected and centered on people. This change goes far beyond a technological update: it supposes a new way of doing things throughout the organizationdirectly impacting Customers, mediators, suppliers and, of course, in the internal teams of the organization.
The implementation of the new Core, a platform based on an architecture Multicore, multichannel, modular and supported by microservices and APIS, introduces a series of advantages: allows a greater agility in the launch of productssignificantly reducing the Time to Market; facilitates the efficient and flexible integration of new businesses and partners; that together with the transformation already undertaken by the company, it provides a Integral customer visionboth at the company and group level; guarantees a Unique, reliable and real -time informational modelwith solid analytical abilities; and is based on a scalable, agile and safe infrastructurewith a state -of -the -art multichannel architecture.
The implementation of the new core of Santalucía, a platform based on an architecture Multicore, multichannel, modular and supported by microservices and apis
This technological basis marks a milestone in the technological evolution of the Santalucía Group by becoming the central system that supports the subscription, management and development of the group’s value proposal.
Transformation with more agility and customization in customer experience
One of the first tangible results of this evolution is the complete renewal of the value proposal in the death rate, with more flexible, customizable and useful products from day one. The new technological infrastructure allows to design and evolve products dynamically, reducing response times and improving internal operation. Greater agility and scalability that offers an optimized user experience both in the issuance of policies and self -management by the client.
In this sense, the use of data models and advanced analytical tools allow a better coverage recommendation and a more precise tarification, reinforcing the customization of each policy according to the insured’s profile and improving its market positioning.
A deployment in more than 400 agencies and activated by 4,500 professionals
The new Core has already allowed more than 21,000 Budgets and 2,400 policy issuedwhich will be deployed in more than 400 agencies, corridors, technological platforms and digital channels. More than 4,500 professionals throughout the territory they have received specialized training (more than 1,000 hours of training) to accompany the adoption and implementation of the new operational model.
For Andrés Romero, Director General Director of the Santalucía Group“The transformation of Santalucía is more than a technological innovation. It is a global evolution that unites technology, organization and culture around a shared purpose: continue to accompany families with closer, more value and greater response capacity in an increasingly dynamic and digital world. ”
Guidewire, a strategic partner to lead the technological leap
The Santalucía Group has chosen Guidewireworld leader in Core solutions for the insurance sector, as a key partner to accelerate this transformation. With an approach focused on innovation, the robustness of its platform and its commitment to excellence.
This collaboration has made Santalucía Spanish first insurance to migrate to the Guidewire Cloud platformmarking a new milestone in its digital route. This cloud platform provides a resilient and modular infrastructurecombining reliability with advanced services to enhance the Insurer’s Core applications.
In the words of Sergio BernabéGeneral Director of Technology and Operations of Santalucía: “Technology is in the heart of our growth plans, and Guidewire is being a vital partner in our transformation supporting our collaboration and trust values, ensuring that we maintain our commitment to innovation and excellence in the service. Guidewire Cloud Platform is already demonstrating its value, allowing us to quickly respond to the growing demands of the business, the changing dynamics of the market and the growing expectations of customers developing a new and innovative proposal of value, more complete, modular and flexible, which we think will be disruptive in the market ”
The Core program represents one of the key pillars in the Santalucía transformation strategy, consolidating its leadership in the insurance sector. This evolution, driven by a clear vision of the future and backed by state -of -the -art technological solutions feels the foundations of a more flexible, agile, efficient, connected and prepared company for the challenges of the future.
