SAP has announced the evolution of SAP Services and Support – its portfolio of services and support – with the introduction of an optimized tiered engagement model, designed to help companies achieve greater transparency, speed and flexibility in their transformation processes.
The updated portfolio – which includes Foundational Success Plan, Advanced Success Plan and Max Success Plan levels – aims to deliver measurable results and a consistent, continuous experience for clients. Designed to provide consistent engagement throughout each customer journey, the portfolio of services and solutions helps you adopt the latest innovations and realize continued value, thanks to a complete investment in SAP Business Suite.
The SAP Services and Support update responds to the growing need for organizations to quickly adapt to market changes, adopt AI-driven innovations, and support business continuity through specialized services and advanced support.
Each of the levels offered provides different, clearly defined layers of engagement, ranging from self-guided resources and proactive support services to a strategic and personalized partnership with a team of experts. This tiered breakdown helps clients select the guidance and services strategy that best fits their specific needs.
All SAP cloud solutions
The Foundational Success Plan, included in all SAP cloud solutions, provides a basic level of onboarding, technical cloud operations, and proactive support services. This plan focuses on the well-known SAP Enterprise Support offering and extends it with new services, and is designed to help organizations deploy solutions efficiently, enable business continuity, and achieve value across the entire business journey.
Customers benefit from curated content, learning resources, guided transformation with application lifecycle management solutions, and mission-critical proactive support services; all enabled by artificial intelligence and integrated into the subscription to the solution at no additional cost.
Building on this, the Advanced Success Plan adds specialized knowledge and AI-assisted guidance. Organizations receive proactive support and advisory services to detect risks and optimize processes, as well as activation sessions to implement new functionality and refine operations. Enhanced support SLAs and intelligent tools help you maintain peak performance and achieve measurable business results.
Companies facing complex transformations, innovating rapidly, and striving to get the most out of AI will find SAP’s premium level of strategic engagement in the Max Success Plan. It includes all the benefits of the Advanced Success Plan, plus dedicated dedicated managers, cross-solution process improvement, and access to client-specific prototype development to accelerate offerings like SAP Business AI. This tier integrates strategic services designed for organizations seeking a true partnership that guides modernization, reduces risk, and accelerates time to value across their entire SAP software environment.
Updated portfolio aims to deliver measurable results and a consistent, seamless experience to customers
“Our evolved portfolio of SAP services and support is designed to help customers operate with ease and apply AI to drive business efficiency. They aim to master transformation, innovate at scale, and turn decisions into clearly defined, high-impact actions,” said Thomas Saueressig, SAP SE Executive Board Member, Customer Services and Delivery. “By offering a unified engagement model for the entire enterprise, SAP helps customers continuously adopt and leverage the latest digital innovations and services to achieve a reliable return on investment throughout their entire journey.”
Customers can further expand their experience with a streamlined set of application management, development and professional services that leverage the expertise of SAP and its partner ecosystem. With this enhanced portfolio of services, SAP reaffirms its commitment to orchestrating customer success and enabling organizations to operate at peak performance in a rapidly evolving world.
