CGI has become a leader in the IDC Marketscape: service providers for use client operations globally. This recognition underlines the company’s capacity to offer innovative and effective solutions in the utilities sector, consolidating its market position.
The IDC Marketscape report highlights CGI’s competitions in evaluated use cases, highlighting its experience in business innovation within the utilities sector. The company offers a wide range of services that include business consulting, intellectual property (IP) and outsourcing business processes (BPO). Thanks to this diversified offer, it has managed to establish lasting relationships with some of the largest utilities companies in Europe and North America.
“CGI offers comprehensive IT services with a business -based business and consulting mentality, combining its own global IP and IP solutions software,” says Gaia Gallotti, director of Research and head of IDC Energy Insights in Europe. In addition, it highlights that CGI innovation in operations with Utilities clients integrates advanced technologies such as artificial intelligence (AI), robotic automation and automatic learning in solutions such as Opengrid, U@cloud and RMS, improving efficiency and customer commitment.
Utilities customers services
The IDC Marketscape also mentions that one of CGI’s distinctive capabilities in the utilities sector is its portfolio of 24 sectoral solutions. These solutions cover areas such as plant monitoring, asset management, energy storage, transmission and distribution, energy markets, retail sale and billing. Among the examples for retail sale and billing are consolidated systems such as Kolibri, BFUS, IS Suite and EFluid, as well as the SM@rtering accounting data management system and the new customer service and billing solution U@cloud.
CGI, recognized as the leader in the IDC MarketsCape report of service suppliers for use client operations worldwide
Peter Warren, vice president and global head of the Energy and Utilities sector of CGI, expresses his satisfaction for the recognition received. “We believe that CGI’s recognition as a leader in the IDC Marketscape highlights our commitment to offer innovative solutions that meet the changing needs of utilities suppliers,” says Warren. He adds that CGI is well positioned to help utilities companies to navigate the complexities of modern energy markets, promoting tangible business results and improving customer satisfaction and operational efficiency.
CGI’s most recent annual study reveals that the main trends and priorities in energy and utilities focus on optimizing investments and the safety of operations. The investigation, which consulted 174 energy and utilities executives, shows that customers are prioritizing the quality of the data due to their impact on AI. In addition, climatic, digital and value chain impacts continue to mold the business.
