In logistics there is no margin for error: each shipment must arrive on time and in perfect condition. Behind that punctuality, Express Correos – the messaging company and urgent parcel of the Correos Group, specialized in fast and safe deliveries at national and international level – manages a complex network of processes, people and documentation that must work perfectly.
To reinforce this chain, the company took a firm step towards digital innovation. He trusted Kyocera to implement an automation platform for documentary processes with AI. Today, this solution optimizes the relationship with more than 2,000 suppliers throughout Spain and guarantees an agile and quality service, both for individuals and companies.
The project, awarded the Intelligent Automation Award with AI of the prestigious Byte awards, is much more than a technological solution: it is the sign of how digitalization can become a competitive advantage and an efficiency engine in a sector as demanding as urgent transport.
A sector in full transformation
Logistics and urgent transport live a real revolution. The rise of electronic commerce, the growing demand for immediacy by customers and the need to comply with strict regulations on data security and protection make companies reinvent themselves so as not to be left behind. Technological innovation is no longer an option: it is the necessary condition to remain competitive.
Express Correos, aware of this scenario, identified one of its most sensitive areas: the automation of documentary processes of its suppliers-messaging companies, autonomous carriers and fleet managers. Although it may seem a secondary aspect, it is an essential process that directly impacts the daily operation, in the relationship with strategic partners and in the legal fulfillment of the company.
Express Correos trust Kyocera to implement an automation platform for documentary processes with AI
A challenge that asked to make a leap into intelligent automation with AI
Managing suppliers documentation supposed, until recently, a huge challenge. Thousands of documents that should always be updated – Licencies, insurance, permits, certifications – were processed manually, relying on emails, calls or shared files without AI support. This model, in addition to inefficient, generated risks of expiration, duplicities or loss of information, with the consequent impact on agility and safety.
Complexity increased with the company’s geographical dispersion. With dozens of work centers distributed throughout the national territory, each delegation had to supervise the documentation of the suppliers that operated in their area, which multiplied efforts and made it more difficult to have a unified vision.
And to all this the seasonality of the sector was added. In activity peaks, such as sales or Christmas campaigns, the number of suppliers grows and with it the administrative load. Without a solid system, scalability was limited, there was a lack of intelligent automation (AI) to absorb peaks, and there was a risk that bureaucracy ends up affecting the ability to respond to the final customer.
For all these reasons, the Express Correo Operations Directorate marked a clear objective: to move from manual tasks to automated flows with AI for greater agility and compliance, safe and auditable, with unified vision. It was not just about gaining efficiency, but to lay the foundations of a sustainable, scalable and prepared model for the challenges of the future.
The answer: Innovation with impact with Kyocera as a technological partner, Express Correos implemented a cloud platform for automation of documentary processes that has completely transformed its day to day. Today, all processes are centralized and automated, which provides speed, safety and transparency in each interaction with its suppliers.
The solution not only digitizes documents: it reviews, validates and classifies them automatically, alerts suppliers about possible expiration and allows internal equipment to have total traceability. The information flows in a simple and reliable way, integrating with the corporate systems and adapting to the particularities of each work center.
The experience of suppliers, who now have a digital environment that facilitates maintaining their documentation up to date, without friction or uncertainty, has also significantly improved. This improvement in the relationship reinforces mutual trust and helps consolidate the company’s collaborators network.
A close collaboration project
The success of the initiative is not explained only by technology. The collaboration between express and kyocera emails has been key, which aligned logistics requirements with documentary processes automation capabilities. From the initial analysis to the final implementation, the project has been an exercise of co-creation, in which the logistics experience joined knowledge in intelligent documentary solutions.
This joint work has allowed not only to solve a specific problem, but also build a management model that can be replicated and evolved over time, opening the door to new integrations and a more strategic use of information.
Results that generate trust
The benefits of this transformation are clear. Express Correos has managed to reduce errors and management times, strengthen its legal certainty and guarantee a total traceability of the documentary cycle. Its internal teams have more time for strategic tasks and the company ensures that each supplier meets the necessary requirements to operate, something essential in a regulated and demanding sector.
The new platform is not only a response to the present, but an investment of the future. Its adaptation capacity guarantees that it can grow to the rhythm that marks the market, absorb demand peaks and respond to sustainability and digitalization trends that will mark the next decade.
A shared success story
This project demonstrates how technology, when applied with vision and strategy, can change the way to operate a leading company. Express Correos has turned a challenge into an opportunity to innovate, and has done so trusting Kyocera as a reference partner.
In the words of Pedro Redondo, Business Solutions Director of Kyocera: “This project reflects how technology, when designed thinking about people, can transform the way organizations operate. In Kyocera we are proud to have accompanied express emails on this path to digital innovation, contributing our experience in intelligent solutions and our commitment to efficiency and sustainability.”
