The arrival of new artificial intelligence agents will mark a before and after in the way in which organizations operate and relate to technology. For employees, these agents will make a tangible improvement in their daily lives, with faster resolutions and 24/7 support.
Under this premise, Matrix42 has announced the launch of its AI Agents. This new offering enables organizations to move from reactive operations to proactive service management, improving productivity and ensuring compliance and data sovereignty.
These agents mark a shift towards proactive service management, adapted to the needs of modern workplaces and data sovereignty (GDPR, ENS). According to Carlos Carabias, country manager in Spain at Matrix42, “the launch will help increase productivity, reduce costs and strengthen compliance, with an agent that operates securely on client data and integrated into existing client processes without imposing a single model.
For his part, Santeri Jussila, Chief Product Officer of the company, highlights the “AI Your Way” approach: total flexibility to decide how to introduce and manage AI.”
The solution integrates with the manufacturer’s ITSM/ESM/ITAM/SAM/UEM suite, configures in weeks and allows on-premise deployments, in private or public cloud. With the “AI and Cloud Your Way” approach, customers can choose how to deploy it, whether on-premises, in the private cloud, or in the public cloud.
High impact use cases
• AI Agent for Request Self-Resolution: autonomously manages routine requests (access, device configuration) to alleviate the burden of L1 support.
• AI Agent for Ticket Preparation: automatically classifies, prioritizes and routes, improving accuracy and speeding resolution.
• AI Agent for Proactive Management of Major Incidents: detects related tickets, proposes major incidents, activates automated flows and proactively informs users and stakeholders.
• Security Patch Gap Advisory AI Agent: compares assets to patch compliance, recommends remediation, and notifies responsible parties.
For IT and business teams, automating repetitive tasks will allow them to focus on higher value-added activities, driving innovation and operational efficiency. Developers, for their part, will have new tools to create personalized agents and workflows, adapted to the specific needs of each area or process.
Automating repetitive tasks will allow IT teams to focus on higher value-added activities
Finally, CIOs and AI Centers of Excellence will gain transparency and control over data, ensuring that the use of these technologies is carried out in accordance with European standards in terms of security and regulatory compliance.
Control, flexibility and peace of mind
“AI/Cloud Your Way” and “AI Your Way” enable scaling automation and digital transformation with security and sovereignty as core principles. In this sense, Santeri Jussila adds: «Digital sovereignty matters more than ever. Our goal is to provide technologies that give organizations control, flexibility and peace of mind, while responsibly driving innovation. We believe businesses should be able to shape their digital future on their own terms, without compromising compliance or trust. “That’s what our ‘AI Your Way’ approach represents.”
In this way, Matrix42 is positioned as the European option to manage IT processes, business processes, assets, endpoints and identities of any organization. As a European option, Matrix42 prioritizes responsible innovation and data sovereignty for public and private sector clients.
