During the What’s Next with AWS event in San Francisco, AWS announced a broader collaboration with OpenAI, as well as new solutions and tools designed to give enterprises the options and flexibility they need to accelerate and transform their operations with agentic AI.
During their presentation, Matt Garman, CEO of AWS, and Colleen Aubrey, Senior Vice President of AWS Applied AI Solutions, discussed how these new “agent teammates” will allow organizations to move from managing limitations to finding new possibilities, delivering an experience at scale and reaching more customers. Additionally, Matt Garman also announced the expansion of his collaboration with OpenAI.
Most notable announcements from What’s Next With AWS
Quick Updates: AWS announced updates to Quick, its AI assistant, allowing you to better understand the context of a job and the personal preferences of the user, their team, and their organization. These updates include a new desktop app that runs in the background, connects to files and apps, completes tasks, and learns how the user works. The new capabilities allow you to create documents, images, spreadsheets and presentations, but also real-time dashboards and web pages without the need for prior programming experience.
Amazon Connect Family: AWS is transforming Amazon Connect into a set of solutions designed as AI teammates that learn from business context, adapt to workflows, and get smarter over time.
- Amazon Connect Decisions: Available today, it enables supply chain teams to make smarter decisions in hours, not days. It is a planning and decision-making system for the supply chain that combines more than 25 specialized tools in this area and 30 years of Amazon operational experience.
- Amazon Connect Talent: A new recruiting solution that uses AI agents to quickly generate structured interview plans and enable natural voice interviews. This speeds up processes from weeks to days, always with people in charge of final decisions.
- Amazon Connect Health: Announced last month, it is an agentic AI solution designed specifically for the healthcare sector that handles critical tasks across the entire care journey, from appointment booking to medical coding. Recently, AWS also launched Amazon Bio Discovery, an AI-powered application that helps scientists design and test new drugs faster.
Amazon Connect Customer: Formerly known as Amazon Connect. It is an omnichannel contact center solution that already manages millions of customer interactions per day. Now comes with new configuration options that allow you to get conversational AI up and running in weeks instead of months.
AWS and OpenAI Team Up: AWS and OpenAI have announced a historic expansion of their collaboration, bringing OpenAI’s most advanced models directly to Amazon Bedrock, the cloud platform already trusted by millions of organizations around the world. This move signals a fundamental shift in how businesses can access, deploy and govern cutting-edge AI, without having to abandon the infrastructure they already know.
AWS and OpenAI have expanded their collaboration, bringing the most advanced OpenAI models to Amazon Bedrock
The association presents three new proposals, all currently in limited preview:
- OpenAI Models on Amazon Bedrock: Enterprises can now access the latest OpenAI models through the same Bedrock APIs they already use, along with models from Anthropic, Meta, Mistral and others, all under a unified security, governance and budget control framework.
- Codex on Amazon Bedrock: OpenAI’s scheduling agent with over 4 million weekly users is now available in the AWS environment, enabling enterprise software teams to automate development workflows using their existing AWS credentials and infrastructure.
- Amazon Bedrock Managed Agents, Powered by OpenAI: a simplified path to deploying production-ready, OpenAI-powered AI agents at scale, with built-in identity management, auditability, persistent memory, and global AWS infrastructure built in from day one.
