Salesforce has launched Agentforce, a revolutionary platform of autonomous AI agents that automate tasks related to customer service, sales, marketing and commerce. This innovation promises to increase operational efficiency and improve customer satisfaction like never before.
With just a few clicks, businesses can scale their teams using these virtual agents. Agentforce AI agents deliver endless digital capability, analyzing data, making decisions, and performing activities such as customer service, sales opportunity assessment, and marketing campaign optimization. Additionally, Agentforce enables any business to quickly create, customize, and deploy custom digital agents for any business need, across any industry.
“Agentforce represents the third wave of artificial intelligence, moving beyond copilots to a new era of highly accurate, low-delusion intelligent agents that actively drive customer success. Unlike other platforms, Agentforce is a revolutionary and trusted solution that seamlessly integrates AI into every workflow, embedding it deep into the customer journey.”says Marc Benioff, President and CEO of Salesforce.
Agentforce
Unlike traditional copilots and chatbots that rely on human interaction and struggle with complex or multi-step tasks, Agentforce ushers in a new era of automation. This platform works completely autonomously, accessing the right data in real-time, creating strategies to execute various tasks, and carrying them out without human intervention. Like an autonomous vehicle, Agentforce adapts to changing environments by using real-time data, operating within each company’s customized parameters.
This ensures that all customer interactions are relevant, valuable and fully documented. And when needed, it provides employees with a detailed summary of the interaction, with a complete view of customer data and recommendations on next steps.
With Agentforce, any organization can create, customize and deploy their own agents quickly and easily, with low-code tools.
Impact on productivity
According to Salesforce’s AI Trends report, 41% of employee time is spent on repetitive, low-impact tasks, and 65% of office workers believe generative AI will enable them to be more strategic. Many businesses are faced with the reality of having more work than their resources can handle, leaving many tasks incomplete.
Agentforce alleviates this burden with its ability to scale operations as needed, allowing employees to focus on higher strategic value activities. The future of work is a hybrid combination of humans and autonomous agents, enabling businesses to be more competitive in an ever-evolving environment.
How it works
Agentforce introduces revolutionary technology through:
- Significant innovations in Salesforce Platform.
- Multiple high-performance autonomous agents, ready to use.
- Low-code tools for creating, customizing, and deploying agents quickly and easily, without the costs and complexity of developing AI models.
- An Agentforce Partner Network that allows you to deploy third-party agents or use pre-existing programs.
