ServiceNow has introduced Xanadu, the latest update to the Now Platform. This release incorporates a comprehensive set of advancements in artificial intelligence, offering hundreds of new functionalities. It also includes strategic alliances with partners, pioneering industry solutions, and AI agents designed to optimize productivity across the organization.
“At ServiceNow, we’re focused on delivering a complete, end-to-end platform for enterprises,” said Jon Sigler, SVP of Platform and AI at ServiceNow. “The Xanadu release of the Now Platform marks an important new milestone in the execution of our GenAI roadmap, enabling organizations to quickly and easily harness the full potential of generative AI to seamlessly achieve unprecedented business outcomes.”
ServiceNow unlocks 24/7 productivity at scale with AI agents
ServiceNow has integrated Agentic AI into the Now Platform to improve 24/7 productivity in areas such as IT, customer service, procurement, and HR. AI agents use advanced reasoning systems to collaborate with employees and customers, reducing resolution times and improving efficiency in use cases such as Customer Service Management (CSM) and IT Service Management (ITSM), which will be available starting in November.
Now Assist embraces new mission-critical enterprise capabilities
With the Xanadu release, ServiceNow has enhanced Now Assist, including critical capabilities such as Security Operations (SecOps), which accelerates response to security threats with automated summaries and scalable responses. In addition, Now Assist streamlines workflows in finance and supply chain with the solution Sourcing and Procurement Operationsimproving accuracy in purchase requests and enabling conversational interactions for greater simplicity.
To maximize business productivity, the new platform comes with hundreds of new AI capabilities, expanded partner alliances, innovative industry solutions, and the ServiceNow AI Agents system.
Boost customer agility, improve productivity and optimize employee experiences
ServiceNow has launched the Now Assist Skill Kit, enabling the creation of custom generative AI skills. Additionally, features such as automatic response generation for chat and email, change summaries, and data visualizations have been introduced, helping employees work faster and more efficiently. These tools simplify complex processes and offer personalized experiences for users.
New Now Assist capabilities thanks to partners
Microsoft 365 Copilot integration, launched with Xanadu, enables employees to enjoy connected experiences and higher levels of productivity. This collaboration enhances AI-powered workflow intelligence, now available to all customers, expanding the platform’s functionality.
Extending Now Assist capabilities to industrial sectors
Now Assist is also expanding into sectors such as telecommunications, financial services and public administration. With the solution Retail OperationsServiceNow improves the daily management of online stores and channels, while Retail Service Management unifies support requests and issues from a single system for retailers, optimizing customer experience and operational efficiency.
Now Platform innovations boost productivity and strengthen collaboration across the enterprise
ServiceNow’s integrated development environment (IDE) makes it easy to create and modify applications quickly. In addition, improvements are introduced in Enterprise Architectureoptimizing application management to reduce costs and risks, and in AIOps for IT operations management, enabling more agile alerts and resolutions. Service Reliability Management helps resolve outages quickly, providing visibility into technical performance.
Powerful data enhancements to unlock value with ultra-scale and performance
ServiceNow has launched RaptorDB Pro, a high-performance database that improves transaction speed and reporting. With this solution, companies can manage more users and workflows at a larger scale, achieving significantly greater efficiency in their daily operations.
Availability
GenAI’s new features are now generally available and can be found in the ServiceNow Store.
