Cisco and Cellnex have signed an agreement to develop a strategic pilot project for the automation of network services through Artificial Intelligence (AI) applied to Operations (AIOps).
Funded by Cisco’s Country Digital Acceleration (CDA) program, known as Digitiza in Spain, the project is intended to be a proof of concept for AI-guided workflows that will convert natural language intent into the automated end-to-end provision of network services/segments for Cellnex’s B2B customers.
They aim to minimize manual intervention by integrating an agentic AI solution with Cisco Crosswork Network Automation technologies. As a result, customers will benefit from significantly accelerated delivery of network services, thereby reinforcing the automation of key processes in operational environments.
Adoption of key digital technologies
With an estimated duration of three months, the project involves close collaboration between the technical teams of both companies to achieve the success of the implementation, involving the main entities of the Cellnex group in Spain: OnTower Telecom Infraestructuras, Tradia Telecom and Retevisión.
Cisco makes its experience and knowledge in AI and network automation available to Cellnex to drive operational efficiency and strengthen Cellnex’s technological infrastructure as one of the main independent telecommunications infrastructure operators in Europe.
“This project represents a milestone in Cisco’s commitment to the digital acceleration of Spain,” says Andreu Vilamitjana, General Director of Cisco for Spain and Portugal. “Through our CDA program and collaboration with Cellnex, we want to demonstrate the transformative potential of artificial intelligence applied to complex network operations and the advanced automation that can be achieved with these technologies.”
For his part, Alfonso Álvarez, CEO of Cellnex Spain, states that “innovation in our operations through artificial intelligence will allow us to offer more efficient and resilient services to our clients. This collaboration with Cisco, within the framework of the CDA program, will modernize our main operational processes and will allow us to explore new frontiers in the intelligent management of our critical infrastructures, positioning us at the forefront of the automation of telecommunications infrastructures in Europe,” he concludes.
The presentation event was attended by key representatives of both organizations, including Andreu Vilamitjana (General Director), Antonio Conde (Director of Innovation and CDA), Lola Valenzuela (CDA Project Manager), Xavier Azemar (Principal Architect and Director of the Barcelona Innovation Center), Javier Castillo (Solutions Engineer) and María Martín (Commercial Manager of Cellnex) on behalf of Cisco, and on behalf of Cellnex, Alfonso Álvarez, Chema Pérez (Director of Operations) and José Ángel Carmona (Director of Operations of Digital Solutions and Cybersecurity for Spain).
The strategic pilot project for the automation of network services is carried out using AI applied to Operations (AIOps)
Over a decade, Cisco CDA has implemented more than 1,600 digitalization projects in 50 countries, working from the beginning with governments, industry and research entities. This collaborative model generates trust and facilitates continuous innovation, maintaining relevance to the challenges that companies have in their respective sectors, especially in areas where automation plays a decisive role.
The collaboration will implement an agentic AI solution integrated with Cisco Crosswork network automation technologies to improve operational efficiency, reinforcing a global strategy aimed at progressive infrastructure automation.
