In the day-to-day life of any company, whether it is a hospital, a logistics company or an emergency service, mobile technology has become the true driving force of the operation. However, this technological dependence has also brought with it a new type of disorder, an avalanche of devices and systems that many organizations are still unable to manage efficiently.
This is highlighted by the new State of Mobility Reportpublished by SOTI, where it warns of a growing gap between the pace of digitalization and the ability of companies to maintain control of their mobile ecosystem.
A panorama marked by digital complexity
The study, titled The Mobility Mandate, Navigating Device Chaos & Strategic Automation in a New Digital Eraanalyzes the impact of automation and the expansion of the Internet of Things (IoT) on 7,300 organizations in 11 countries. The result paints a scenario that is as promising as it is challenging: business mobility is already a pillar of productivity, but its management is still far from being strategic.
Technological dependency has also brought with it a new type of disorder, an avalanche of devices and systems that many organizations still cannot manage efficiently.
According to the report, sectors such as healthcare, transportation and logistics are increasingly relying on mobile devices and IoT solutions to improve efficiency and reduce downtime. In environments where immediacy is key, such as emergency services, 92% of workers report experiencing incidents with their devices at least once a week, with an average resolution time of 21 minutes. A margin that, translated into critical operations, can have notable consequences.
From reaction to operational intelligence
One of the most striking conclusions of the report is the move from reactive management to operational intelligence. That is, the ability to diagnose problems before they affect performance. Despite this, only 54% of distributed workers have real-time technical support, demonstrating that many companies are still operating “blind” to the status of their devices.
“In Spain and the rest of Europe, companies are accelerating their digitalization, but many still manage their fleet of devices in a fragmented way. This not only compromises security or productivity, but also the ability to innovate. Business mobility must be conceived as a strategic pillar that provides resilience, efficiency and return on investment. In a market as competitive as the current one, that is the true differential advantage,” explains David Parras, Senior Regional Director of SOTI for Southern Europe.
The wave of automation and legacy systems
The report also notes that automation is advancing at a rapid pace, although legacy systems and manual processes continue to hinder its evolution. In the healthcare sector, for example, 97% of organizations are still using outdated technology and 57% acknowledge having suffered security incidents related to these systems. This delay not only prevents taking advantage of the benefits of artificial intelligence and intelligent automation, but also increases operational risks and costs.
To address this reality, companies need full visibility over their mobile assets and deeper integration between hardware, software and data. Without that interconnection, automation becomes a fragmented process, unable to deliver long-term value.
Strategy and technology for smarter mobility
SOTI defends that the future of business mobility involves platforms capable of centralizing management, anticipating failures and optimizing productivity. Solutions such as SOTI XSight, which incorporates diagnostic intelligence, SOTI Snap, aimed at digitizing processes without the need for programming, or SOTI Connect, designed to control the life cycle of business printers, are examples of how automation and AI can become strategic allies.
These tools not only reduce incident resolution time, but also allow companies to build more sustainable, resilient and efficient ecosystems.
