Artificial intelligence is no longer a complementary resource in companies, but an engine that is reconfiguring internal structures. One of the most impacted departments by this transformation is human resources, which goes from being a support area to becoming a strategic pillar to guide the digital transition.
HR as a transformation catalyst
Kyndryl, a global provider of critical mission business technology, emphasizes that the success in the adoption of AI does not depend only on the technological infrastructure. The real challenge is to prepare people to live with a new way of working. In this scenario, Human Resources acquires a key role in anticipating changes, integrating capacities and reorienting professional profiles towards new demands.
A strategic approach: anticipate, integrate and decalify
The company has developed a model called AIR (anticipate, integrate, re -retroxure), designed to help organizations to advance disruption. As explained by Kyndryl, “true preparation requires a strategy that allows talent to align with opportunities and train employees to develop their careers together with the technology that transforms their work.”
5 ways with which HR helps the adoption of AI
This approach states that, instead of waiting for automation to eliminate functions, companies must anticipate what tasks will be absorbed by AI and what roles they can evolve towards more value activities.
Five recommendations to lead the change
Among the keys that Kyndryl shares to guide the RRHH departments in this process stand out:
- Proactively analyze the impact of automation on the different positions.
- Create integrated inventories of competencies that unify customer needs, position skills and hidden capabilities of the workforce.
- Plan learning in advance, establishing competency maps and monitoring of the evolution of employees.
- Implement AI solutions in daily workflows, such as Kyndryl Bridge, which accelerate decision making.
- Accompany professionals empathically, generating confidence in the adoption of new skills and promoting their active participation.
For Kyndryl, the future of work is not understood without collaboration between artificial intelligence and human capital. The key is that companies get technology to release employees from repetitive tasks and allow them to focus on what contributes the most value: innovation, creativity and direct contact with the client.
