Although automation has been developing time, it is now, when it has taken the final impulse. To deal with its impact, Byte Ti organized a meeting in collaboration with Appian and HClsoftware that was attended by Juan Pedro GozaloHead of hyperautomation of Allfunds; Daniel Olmo, Regional Director of HClSOFTware sales; Mariano Domingo, It and digitization director of AENA; Angel Bascones, Ontier cio; Ildefonso Vera, Innovation Director Processes and Digital Transformation of ISDEFE; Daniel Ladies, Head of it Assurance of Nationale-Environment; José Luis Closed, Cto of Altostratus; José Antonio Borreguero, CIO DE UCI; Ángel Nebrera, Senior Account Executive of Appian; Beatriz Méndez-Villamil, Global Cio de Amadeus and Alberto López, CIO and CISO DE SOLARIA.
The irruption of AI has drastically benefited the acceleration of automation, but other technologies such as IoT, robotics, cloud, or virtual reality have put their grain of sand that is being used by companies to improve their operational efficiency and production processes of different departments. The CIOS, increasingly involved in the business area, are responsible for guiding their organizations to implement different automation solutions that not only optimize the processes, but also drive the innovation, productivity and efficiency of the company.
Daniel Olmo, regional director of Sales of HClSoftware, explained to what his company helps to develop automated processes. As he explained, “HClSOFTWARE is a company of recent creation but with many decades in the market because it belongs to the HCl group that is dedicated to the services managed and that has been in the market for 70 years. 7 years ago they developed a company of marketing and manufacture of software. Of the companies that we have acquired we have recovered products and solutions that had many decades in the market so we have customers for a long time. An inheritance in which we support ourselves.
For his part, Ángel Nebrera, Senior Account Executive of Appian, explained that his company “was born as a BPM and we have advanced what is hyperautomatization that covers all capabilities, not only to automate but to orchestrate the processes. We focus on automating core business processes. Right now we are in almost all the production sectors with the objective of orchestrating processes, automation and digitize and digitize In short, make our customers easier. ”
What elements are the ones that are most automated
Companies are increasingly automating a greater number of processes. But what is most automated? Daniel Ladas, Head of It Assurance of Nationale-Environment, said that “the automation strategy starts from decoupling the systems to be able to carry out the integration with third parties. That integration passed through the APIs. We sell mortgages or insurance of different companies, and we have become a company of many companies and we needed production quickly ”.
In the case of José Antonio Borreguero, Cio de UCI, he explained that “three or four years ago we started with a project to automate company processes. What we have created is a first unique window of reception of the functional areas in which we ask the areas what is the value that it will contribute to the company. Here we see according to different criteria if it is worth robotizing and automating. What we have achieved is that we have achieved. and company inquisitions and now not.
Alberto López, Cio and Ciso de Solaria explained that “in our case we are focused on the analysis to improve the operational efficiency of the company, reduce human errors and reduce inactivity times. For this we are focusing on financial processes and also on plants in the active assets especially of photovoltaic plants. We have about 80 plants around the world. Our casuistry is that the plants have 3000 elements that we have in turn. that we can have many savings in those that refers to the reengineering of certain processes and tasks that can be automated because employee pounces a lot of information that is normally done manually and that can be automated. ”
The irruption of AI has drastically benefited the acceleration of automation, but other technologies such as IoT, robotics, cloud, or virtual reality have put their grain of sand
Technologies
In the automation processes different technologies and tools come into play. During the meeting it was analyzed that solutions are those used by companies. “We have been automating since 2018. The AI was already working but the generative is the one that has caused the boom. We have several parts, on the one hand the part of orchestration and automatic processes and then there are the projects related to the generative AI. We are automating the information with the generative AI so that the analysts can compare the investment funds, for example. I think that the part of the intelligent agents is the next step. The data is the heart of the AI, without them you will have problems in the automation processes.
For his part, Ángel Basconones, Cio de Ontier, “ours is a little technological sector. Lawyers have never been concerned about the technological part. For us the AI has broken into a tremendous force in the legal sector and the lawyer has seen that many of the processes it does, with the AI can be much more productive. Manage that chaos.
Beatriz Méndez-Villamil, Global Cio de Amadeus, explained that “we started in 2018 with automation. Then there was no generative and we started with UIPATH. When we had to automate changes in transactional processes we used uipath. It came a time when we complemented it with processes mining because our business was very difficult to talk to us because we found the cases of use. Microsoft technology.
For Ildefonso Vera, Director of Innovation Processes and Digital Transformation of ISDEFE, “In the end many AI projects are very complicated. From Isdefe we believe that any facilitating technology is essential. But you have to have several facets in accounts, first the person, then the processes because if you generate garbage, the AI is garbage and then the data. I believe that any task in the company that is automatically person has to form, but it is essential to have it. ”
Ángel Nebrera, Senior Account Executive of Appian, explained that “what the market demands is to have a single supplier that can give them the capacities that the demands of the companies need. In the end there is an amalgam of very wide solutions and what we see is that what they need is to consolidate all the capabilities on a single platform. It is about providing a box of tools so that the equipment can use some Appian ·.
Daniel Olmo, Regional Director of HClSoftware Sales, “the manufacturers have a challenge. Most of the cios have everything with products that overlap. The reality is that we are underutilizing the technology for which a lot of money is paid and this happens because the tools are difficult to use. I think that the challenge of the manufacturers is to simplify the tools: that they are powerful, but that allows you to do simple things.”
Change resistance
One of the most common problems in any process of digital transformation is the resistance to change by employees every time a new technology is implemented. But for, Beatriz Méndez-Villamil, “there is no transformation without resistance to change. For us the Covid was an accelerator for automation. In Amadeus we have done a lot Visibility of the working hours that are being saved is a very important section to combat that resistance to change.
For his part, José Antonio Borreguero assured that “in our case, what worked very well is to put each vertical the objectives it has. At first there was a certain resistance, but in the end the objectives of the areas to which service was given: that is, we have to help the commercial department to sell more or HR RRHH to better manage the talent were set.
