HARMAN today announced a collaboration with Celonis to make business processes smarter, more efficient and more effective. The collaboration brings together HARMAN’s extensive experience in business transformation, AI and ML, and technology implementation, with Celonis’ advanced process intelligence platform.
HARMAN will also use Celonis technology to accelerate its transition to SAP S/4 HANA, enabling a better understanding of its own processes, the identification of improvement opportunities and the conversion of this intelligence into business value for both its internal operations and the customers it serves through Digital Transformation Solutions.
“HARMAN and Celonis customers already benefit from the power of our respective technologies, our dedication to continuous innovation, and our commitment to delivering long-term value, and we are excited to drive this even further together.“, Explain Mark Jacobs, Senior Vice President, North America, Celonis.
Process intelligence with AI
Through this partnership, HARMAN and Celonis will offer a range of joint services that enable organizations to gain data-driven insight into their key business processes and optimize their operations for greater efficiency, sustainability and cost savings, including:
- Intelligence-based process optimization: Identification of areas for improvement and optimization of business processes using Celonis’ process intelligence platform and HARMAN’s technology consulting expertise.
- Process automation with AI/ML: Implementation of AI and ML algorithms to analyze process data and recommend applicable improvements, allowing clients to achieve greater automation, efficiency, cost reduction, and improved customer experience.
- Mapping and improving customer experience: Analysis of customer journeys and interactions, identification of key touchpoints, and improvement of customer service processes to reduce response times and increase service quality.
