The Spanish technology company Datadope, specialized in advanced observability and AIOps, continues to focus on the applicability of its IOMETRICS solutions in the retail sector, an environment in which technological continuity has become a critical factor for the business, since it directly impacts the purchasing experience, payments, ecommerce, stock management, orders, logistics, customer service or returns.
The company, which this year has experienced strong growth in billing and internal talent, helps medium and large organizations in the retail field to ensure the functioning of their critical systems through solutions that allow incidents to be detected before they impact the business, reduce resolution times and improve the availability of digital and operational services.
Three lines of a suite that impacts the retail business
The company continues to transfer the applicability of its IOMETRICS® solutions to the retail sector in three key areas:
- Advanced Observability. To unify information from systems, applications, logs and metrics in real time. IOMETRICS® Observability improves incident resolution time by up to 90%, reducing operating costs by 30%, an especially relevant advantage for retail companies with distributed operations.
- Synthetic probes. They simulate real user behavior to verify that processes such as online purchasing, payments or access to the customer area work correctly. IOMETRICS Synthetix reduces web and application unavailability times by up to 80%, a key aspect to ensure the continuity of digital services in retail.
- Agentic AI applied to operations. Its latest solution, IOMETRICS® Smart Ops, allows you to analyze incidents, identify the root cause and support technical teams in decision making, contributing to more efficient management of retail operations.
Anticipate incidents and reduce times
Datadope has conveyed to professionals in the retail sector the need to advance from fragmented and reactive monitoring models towards an intelligent observability approach, capable of detecting anomalies in real time, anticipating incidents and reducing the time necessary to identify their origin, preventing technological failures from translating into loss of sales or deterioration in customer confidence.
“In retail, every minute counts. A crash on the website, an incident in payment systems or a failure in a critical application can have an immediate impact on sales, operations and reputation. Our proposal allows companies to understand what is happening in their systems, detect problems earlier and act more quickly so that technology becomes a lever for efficiency and continuity,” explains Sergio Monge, CEO of Datadope.
Real impact cases in retail
Datadope’s experience in the retail sector is reflected in projects developed for large companies that have managed to significantly improve the availability and performance of their digital services. This is the case of Grupo Uvesco, a food distribution group with a turnover of 1,270 million euros, which transformed the management of its technological infrastructure thanks to a data observability solution that allowed it to move from fragmented monitoring to a unified and real-time vision of its systems. As a result, the company went from managing incidents with shutdown windows of between 2 and 3 hours to resolving them in less than 10 minutes, and achieved service availability greater than 99.9%.
The solution allows us to understand what is happening in the systems, detect problems earlier and act more quickly
Likewise, Datadope has collaborated with a multinational retail company to optimize the performance of its ecommerce, customer area and human resources systems through continuous monitoring of 18 critical processes. Thanks to the use of synthetic probes that replicate the real experience of users, the company managed to detect incidents in less than five minutes, reduce the unavailability time of its applications by 69.3% and avoid operational interruptions with an estimated economic impact of more than 400,000 euros per month.
These projects show how advanced observability contributes to improving operational efficiency, customer experience and technological resilience in the retail sector, helping retail companies to face with greater guarantees the challenges of an increasingly digitalized and competitive market.
