Metrovacesa has optimized its internal consultation processes thanks to Z-Experto, a solution that has transformed internal information management, reducing the workload into key departments such as human resources, suppliers and purchases, and significantly improving employee productivity.
With more than a century of experience in the real estate sector, Metrovacesa is recognized for its innovation and sustainability in housing construction. The company sought, on the one hand, to expedite the management of frequent consultations that occupy and slow down the work of its teams, and on the other, a greater dissemination of its internal corporate policies and norms, making them more easily accessible and understandable through an AI assistant.
Microsoft Azure OpenAi Service: The Z-Expert core to face these challenges, Zertia, Microsoft Solution Partner, in collaboration with Metrovacesa, developed Z-Experto (MVC responds for the users of Metrovacesa), a solution based on Microsoft Azure Openai Service and precise based on reliable data.
Metrovacesa sought to streamline the management of frequent consultations that occupy and slow down the work of their teams
The solution is connected to the repositories by Microsoft SharePoint, where system administrators load the documentation that constitutes the Z-Expert Knowledge Base. With Microsoft Power Automate, the transfer of documents is automated from SharePoint to Azure services, guaranteeing safe, scalable and efficient performance. Thanks to Azure APP Service, employees can make consultations in natural language through an intuitive interface, allowing them to obtain clear and based on reliable data without the need to search for extensive documents, or face long waiting times.
“With Microsoft technology we have managed to offer our employees an intuitive solution that improves the solution of open and varied consultations, based on reliable data, which has allowed us to optimize knowledge management and take another step in our digital transformation,” says Miguel Angel Melero, director of people, processes and technology of Metrovacesa.
Real impact on productivity and security
In the first three months of use, the tool has reached a satisfactory response rate greater than 80%, and has allowed saving an important number of hours of support equipment, reducing the number of direct consultations to said departments, and the average information search time from 12 minutes to only 20 seconds.
He has also optimized waiting times in consultations to the departments of people and shopping, where consultations could take a waiting time of up to 24 hours, now they are resolved in less than a minute, thanks to their ability to provide self -provision -based responses based on previously indexed data.
The solution guarantees a reliable and safe information environment, since the assistant only indexes and responds to the documentation that the company decides to publish internally, and with a double check and validation of accessible information.
The future of efficiency and savings
Although currently, the MVC use index responds to 40% of the total employees, and documents of other typologies of use are gradually added, so that employees can expand their search spectrum, such as manuals for the use of applications, project situations, internal presentations, training documentation, among others.
In economic terms, in the first year, the solution is expected to generate an estimated savings in hours/man valued above 10,000 euros, and in the following years this assessment should reach double to double rates, regardless of the employee’s satisfaction facet and the reliability of the information, whose value of both is much greater.
“We are committed to the expansion of MVC responds, and we are working to maximize its use. As adoption increases, we hope to generate even more value and efficiency, consolidating this tool as a key pillar in our AI adoption strategy, ”concludes Miguel Ángel Melero, director of people, processes and technology of Metrovacesa.
