Iberia has taken a key step in its technological evolution by choosing Amazon Web Services (AWS) as its preferential provider of cloud services. This movement, the result of a long -term alliance, aims to redesign the airline operation, gain agility and strengthen its commitment to artificial intelligence (AI) as an innovation engine.
The plan includes the complete migration of its digital infrastructure to AWS, with the closure of all its physical data centers and the transfer of more than 1600 servers and 570 applications to the cloud. With this decision, Iberia not only modernizes its systems, but adopts a microservicious architecture that allows you to launch new functionalities more quickly and lower error rate.
“Our transformation with AWS has changed the way we operate and offer service to our clients,” said Gabriel Perdiguero, director of Finance and Technology at Iberia. “We have not only achieved unprecedented operational efficiency, but we have also positioned ourselves to lead the future of aviation through innovation.”
AWS, Iberia key ally for resilience and customer experience
With the support of technologies such as Amazon ECS, AWS Fargate or Amazon Aurora Serverless, Iberia has managed to accelerate its development cycles by 40% and reduce operational errors by more than one third. In addition, the company has automated the management of more than 200 accounts and resources in AWS, and has begun to transfer critical loads to the AWS Europe (Spain) region, which improves latency and reinforces its disaster recovery plan.
The Spanish airline closes its physical data centers and relies on artificial intelligence to optimize operations and improve customer experience
The transformation is also felt in the relationship with passengers. Iberia has developed a travel assistant with generative, integrated into its digital personal area, which offers personalized recommendations and acts as a guide during the entire flight process. More than 10 generative AI agents have already been launched in different fields, from the maintenance of aircraft to customer service, supporting equipment with intelligent tools that improve efficiency and reduce costs.
“In the dynamic current overview of aviation, resilience and innovation are essential,” said Tanuja Randary, vice president and general director of AWS in the EMEA region. “Iberia demonstrates how an airline can reinvent itself by combining cloud and artificial intelligence to create a more agile and client -centered operational model.”
A real -time data platform as a growth pillar
The airline has also implemented a real -time data platform that already processes about 2 TB daily. This infrastructure promotes more than 100 control pictures and 50 AI models, which are used in areas such as demand planning, operational analysis or marketing customization. According to company estimates, the contribution of this platform to income is already measured in tens of millions of euros, with forecasts of exceeding hundreds of millions in five years.
Looking ahead, Iberia wants to expand the use of these technologies in their maintenance area (MRO), applying predictive analysis, automated documentation and technical assistance by AI. All with the aim of strengthening security, reducing times of inactivity and optimizing the performance of your fleet.
