Zoom Video Communications has presented at Zoomtopia 2024 a series of industrial innovations that use the advanced capabilities of AI Companion. These developments are aimed at improving productivity and collaboration in specific sectors such as education, healthcare, public administration, retail and manufacturing.
“Our pioneering AI solutions, adapted to different industries, are designed to meet the needs of various sectors. This includes supporting teachers and students with teaching and learning tools to improve academic outcomes, saving clinicians time with AI-generated clinical notes, and increasing the productivity and engagement of operational teams with remote work management and communication tools. and in the field,” says Smita Hashim, chief product officer at Zoom.
Improving the experience of frontline workers
With essential workers representing more than 80% of the global workforce, it is vital to provide them with the tools and resources necessary to collaborate and work effectively, optimize productivity, and facilitate more fluid and efficient communication between employees, managers, and the company. in general.
Zoom Workplace with Zoom AI Companion gives employees essential communication and work management skills during their shifts. It includes features such as push-to-talk, shift switching, task management, and summary generation. This new tool helps employees and managers plan and review information more efficiently, improving coordination and operation. The application will be accessible throughout the workday, allowing employees to work more efficiently and save time.
Workvivo for Frontline keeps workers informed about company news, facilitates global connection with other employees, enables recognition, and fosters a sense of belonging to increase employee engagement. With a mobile experience and digital signage options, Workvivo is already used by hundreds of organizations to reach employees no matter what language they speak or where they work.
Workvivo for Frontline is available now, and in the first half of 2025 it will include new features such as Forms and Employee Journeys.
Inspiring students and teachers
Zoom is transforming the educational experience with new solutions, including Zoom AI Companion, which helps students and teachers better manage their day and review class materials, among other features.
Zoom Workplace for Education, formerly known as Zoom One for Education, includes Zoom AI Companion and new education enhancements. This tool helps teaching staff prepare their classes, facilitating the development of personalized lessons, tests and questionnaires. In addition, it allows you to review summaries, chats, and old documents within Zoom Workplace, optimizing time and focusing on student results.
Zoom introduces new customized solutions with AI Companion capabilities to meet the needs of key workers in sectors such as education and healthcare, providing effective communication tools.
Students can review summaries of previous classes, homework, and tests. “Live Notes” is a new feature that allows students to take personal notes and highlight transcripts. It also offers class summaries, providing a single place to review all class materials and access a learning assistant that guides you on personalized educational paths.
A custom AI Companion add-on for education enhances the experience by integrating with applications such as learning management systems and student information systems, as well as trusted data sources such as research databases and learning content archives. This will offer personalized responses adapted to each educational center. A personalized AI coach for teachers will facilitate the analysis of student participation in class and detailed metrics about their training.
Zoom Workplace for Education will launch in December 2024. AI Companion enhancements and the custom AI Companion add-on will be available in the first half of 2025.
Redefining patient care
Zoom Workplace for Healthcare will integrate healthcare-specific requirements into the Zoom Workplace platform, such as Zoom AI Companion, BAA-approved products, and more, with the goal of further engaging employees, fostering teamwork, and improving productivity.
The AI Companion for Healthcare custom add-on will include healthcare-specific AI customizations, such as a healthcare dictionary for meeting summaries and in-meeting questions, as well as expanded insights through trusted data sources (e.g., EHR) and coaching. staff, improving the effectiveness of health workers.
Zoom Workplace for Clinicians, a new payment solution, will streamline clinical workflows, allowing doctors, nurses and practitioners to focus more on patient care and improve patient engagement, rather than spending time on clinical documentation. For example, in the pre-visit phase, physicians can review patient schedules and records in the electronic health record (EHR), using the “visit preparation summary” to quickly access necessary information.
Clinical notes will be a key feature included in Zoom Workplace for Clinicians. These notes are vital and valuable for telehealth and in-person visits, allowing patient interactions to be recorded in a specific format, such as SOAP, depending on the specialty, for seamless entry into the EHR. Zoom clinical notes, compatible with both telehealth and in-person visits, will include the visit transcript and AI-generated clinical notes. The use of clinical notes via Zoom is designed to improve the quality of medical notes and help save clinical staff time, reducing their documentation burden.
Availability
Zoom Workplace for Healthcare will be available in Q4 FY25.
For its part, Zoom Workplace for Clinicians and the personalized AI Companion for Healthcare add-on will be available in the first half of 2025.
