Ricoh has announced the launch of a new service aimed at companies that use VMware virtualization solutions. Under the name of TAM (Technical Account Manager), this new proposal combines specialized technical advice and strategic consulting in order to help organizations extract the maximum performance of their virtual infrastructure.
The TAM service will be offered through Ricoh Cloud & Cyber, the company’s division focused on cloud and cybersecurity solutions. According to Jesús Navarro, Product Manager of Hybrid Cloud and Cybersecurity services in Ricoh, “the objective is to respond to the limitations that many companies find when managing their virtual infrastructure, especially when it supports critical services for its activity.”
The Figure of the Technical Account Manager is raised as continuous support throughout the life cycle of the solutions implemented. This professional will work hand in hand with the internal teams of the client, guiding them from the architecture and the deployment of VMware tools to their maintenance and operational evolution. In addition, you will make periodic reports on the state of the platform and recommend improvements, in order to anticipate possible incidents and reduce the risk of interruptions.
Ricoh launches a pioneering service in Spain to optimize the operation of VMware environments
“We want our clients to go from a reactive model to a proactive and planned experience, in which problems are not only solved, but are avoided from the design itself of the environment,” says Navarro. Thanks to this approach, the new service will also contribute to strengthening the capacities of the customer’s IT team, will facilitate the adoption of new functionalities and accelerate obtaining value from the technological solutions implemented.
Ricoh’s TAM service is structured around 4 large blocks of action:
- 1. Support and resolution of incidents: The TAM will provide technical support in the identification, analysis and solution of problems, working in direct coordination with the VMware By Broadcom support. In addition, it will guide the client in the deployment of VMware Skyline, a tool that allows you to anticipate failures thanks to a proactive and self -service support system.
- 2. Analysis and evolution of infrastructure: In order to ensure optimal virtual environment performance, detailed monitoring will be carried out that allows bottlenecks to be detected, critical points and possible improvements. This process culminates with the definition of a strategic evolution plan, with clear and measurable milestones that facilitate medium and long term planning.
- 3. Continuous training and expert advice: Another fundamental pillar of the service will be the training of client technical staff. For this, workshops, practical training sessions and meetings aimed at solving doubts about new versions, functionalities or good management practices of the VMware environment will be organized.
- 4. Access to Ricoh Demo Lab: As a complement, customers will be able to use Ricoh’s test laboratory, where new VMware solutions can be tested – as Cloud Foundation, Tanzu Kubernetes or NSX – before their definitive deployment.
The new service relies on Ricoh’s extensive technical experience, endorsed by its status as ‘Pinnacle Partner’ of VMware by Broadcom, the highest level of collaboration with the supplier, and its recognition as the only ‘partner Expert’ in the Iberian Peninsula.
