In a context where the digitalization of financial services advances at high speed, Spanish users demand their bank not only safety, but also more information about the methods used to protect their personal data. This is revealed by a recent study by Fourthline, a company specialized in identity verification based in Barcelona and presence throughout Europe.
The report shows a clear gap between the expectations of citizens and the measures implemented by financial institutions. A forceful 82% of respondents claim to feel safer when their bank applies authentication mechanisms to protect their information. However, only 31% consider that their entity offers sufficient options of this type, which reflects an important margin of improvement.
In addition to demanding more security tools, users also claim more transparency. 75% want to know in greater detail how their bank guarantees the protection of their data, and 80% want to have control over the authentication methods that are applied in their digital operations.
Only 31% of Spaniards think that their bank has enough options for authentication, according to a study
“Authentication is no longer only a matter of access, but a fundamental strategy to combat fraud and guarantee digital integrity,” says Krik Gunning, CEO of Fourthline. “In a world where cybercriminals use artificial intelligence and increasingly sophisticated techniques, banking must adopt dynamic, adaptive and multiple factors methods based on multiple factors to get ahead of threats.”
Transparency in digital banking
The rise of identity fraud has turned authentication into a key aspect for digital trust. According to the study, 74% of respondents claim to feel more control when their banks use this type of technologies. However, a significant concern also emerges: 72% want to know if their entity subcontracts security processes, a clear sign that opacity in this matter generates distrust.
The conclusion of the report is resounding: banks should not only reinforce their security systems, but also improve their communication with customers. The adoption of tools such as biometric or multifactor authentication is no longer enough if it is not accompanied by a clear and accessible information strategy. In full digital era, security is not only a technological issue, but also of trust.
