Ohla has explored how to apply artificial intelligence (AI) in various departments of the organization to optimize its operations and improve efficiency at all levels of the organization. This is a new step in the digital transformation of the Spanish multinational infrastructure, which is committed to innovation and business excellence.
The leading global group in the Civil Engineering and Construction sector, which has more than 24,000 employees and is present in 28 countries, has integrated the conversational AI in certain cases of use to expedite the search for information and to improve processes and decisions in critical areas. This has been a project in which his technology team has been accompanied by Ricoh, a specialist in the implementation of generative artificial intelligence solutions.
Ricoh developed a personalized co -driver project, using Microsoft technology with Azure, specifically with Azure Open Ai, Azure Ai Search & Azure Cosmos. The solution developed was a virtual assistant (Custom Copilot), driven by Azure Open AI technology and modelsgpt (generative pre-trancormers), which seeks to improve information management in key departments, using AI in a safe environment to optimize processes and improve operational efficiency.
Ohla uses generative AI to optimize its operations in critical areas
“Thanks to the experience of Ricoh and the support of Microsoft, we have been able to have your own and safe openai instances within our own Azure environment, without risk of leaks, achieving an accessible solution with which employees work safely,” explains Antonio Cobos, Cto de Ohla.
This development is integrated into the cloud ecosystem of Ohla, composed of Microsoft Azure and Microsoft 365, which allows fluid collaboration and efficient task management. Using GPT-3.5 or GPT-4 technology within the corporate environment, Chatbot is able to understand and respond to consultations naturally, providing users with instant access to knowledge and key resources in real time.
In addition, the assistant uses AI AI SEARCH to index and look for information in various data sources, ensuring fast, relevant and precise answers. With functionalities such as the translation of content and a section of frequent questions adapted to each department, offers a personalized and enriching experience for users through conversational interactions with a chatbot, which has the ability to incorporate specific data to improve the quality of user experience.
Advantages perceived by the organization
The implementation of this generative solution has allowed the improvement of the group’s operational efficiency, whose employees have instant access to precise information. This has allowed them to perform their tasks more effectively, by reducing the time spent on the search for information and decision making.
In addition, the company has established through the AI portal, a safe environment, which encourages the exploration and development of new business use cases. Thus, it has driven Ohla’s ability to innovate and adapt to market changes agilely and efficiently.
According to Ohla, employees who have participated in this incubator of real business use acknowledge that the tools of AI help them in daily tasks, and make processes more agile and efficient. «Use cases have been more numerous and have exceeded all expectations, generating more specific cases. It has helped us identify synergies between use cases, continuous improvements, functionalities to give training and for users to have a better understanding of the use of this type of tools and how they work, ”said Miguel Amérigo, corporate head of R&D and innovation in Ohla.
As Javier Bernárdez summarizes, commercial responsible for large accounts in Ricoh, “with this new solution, Ohla gets rapid and personalized access to information, in addition to automating repetitive tasks, and obtaining real -time assistance. It also highlights the improvement of security, which is one of the great challenges in AI projects, with access control and registration of interactions, and encourages collaboration by centralizing knowledge. supports the continuous training of its employees ».
