Digital transformation is no longer just a priority for the IT area. In Zurich Insurance Group, technological innovation has become a lever to improve productivity, attract talent and move towards a more sustainable organization. One of the key elements of this evolution has been the adoption of the model PC-AS-A-Service (PCAs)powered by Dell Technologieswhich has allowed the insurer to climb their device infrastructure in an agile, intelligent and automated way.
A strategy promoted by data, sustainability and user experience
With more than 60,000 employees worldwide, Zurich faced the challenge of keeping their fleet of computers updated without compromising performance, safety or user experience. The change towards a PCAs model was not only a technical decision, but also a strategic commitment aligned with its sustainability objectives, hardware life cycle management and support for hybrid work.
The collaboration with Dell has allowed Zurich to deploy more than 49,000 devices with a flexible provision model, based on predictive analysis and remote management, facilitating global standardization and local customization. This transformation has been accompanied by a strong component of artificial automation and intelligence applied to the management of the computer park.
“We have reduced the delivery times of weeks to days”
As explained by Zurich, one of the biggest achievements of the project has been the improvement of the employee’s experience from the first moment. “We have reduced the delivery times of new devices from weeks to just a few days, even in remote locations”, Highlights those responsible for the Digital Infrastructure Area.
Dell Technologies helps Zurich to provide its employees with the most modern technology prepared for AI
In addition to agility, the new model has brought with it a significant reduction in operational complexity and greater control over costs, since the PCAs model allows you to climb resources on demand and align the investment with the real use of the devices. All this translates into greater efficiency, lower environmental footprint and a more satisfied template.
AI and automation to anticipate problems
One of the most innovative aspects of this collaboration is the use of artificial intelligence for predictive maintenance and equipment optimization. Thanks to the tools integrated in Dell Apex and remote monitoring, Zurich can detect possible failures before they occur, automate support tasks and guarantee updates without interrupting user work.
This proactive approach has meant a direct improvement in business continuity and data security, critical aspects for a company in the financial and insurance sector. “AI allows us to get ahead of problems and offer a more fluid, safe and efficient experience to our employees”, Stand out from Zurich.
A replicable model in other great organizations
The success of the project between Zurich and Dell Technologies is presented as an example of how PCAs promoted by artificial intelligence can accelerate digital transformation into large organizations. Beyond cost savings, true value lies in improving digital experience, sustainability and the ability to quickly adapt to changes in the work environment.
