All companies work through conversations, since it is in them where decisions are made, details are confirmed by chat or the steps to follow are defined. However, the process of moving those conversations to a platform and the execution of tasks is not always easy, and this management is often hindered by interruptions and difficulties.
In addition to the time teams spend transcribing notes, reconstructing context, and manually keeping track of what was agreed upon during the meeting, using multiple disconnected tools adds unnecessary complexity to day-to-day tasks.
“Many companies have already found a way to take advantage of the information generated by conversations. The real challenge, and what really determines whether AI adds value, is what happens next,” says Russell Dicker, Chief Product Officer at Zoom. “Having a conversation comes naturally, just like putting ideas into action should. That’s the goal behind Zoom’s unified context layer, a platform designed to bridge the gap between conversation and action without the need for additional human effort. It’s the foundation of our AI strategy and one of our main areas of focus.”
Zoom’s Unified Context Layer
Throughout the day, calls, chats and messages generate thousands of key data for the teams’ work. Each conversation provides details and context that are essential for making decisions and advancing tasks.
Instead of having to search for information in different tools and reconstruct the context of each conversation, Zoom brings together the topics discussed, the decisions made, and the pending tasks in one place. Thus, when someone needs to resolve a question or get to work, they have the necessary information to move forward without having to start from scratch.
This capability integrates information from across the entire Zoom platform, from corporate knowledge to connected third-party applications and customer experience solutions. This way, teams have a more complete view of their work and can make better use of the information they share every day.
Additionally, this context can be used beyond Zoom. Thanks to the new integration possibilities, conversation information will also be available on AI platforms such as Claude, ChatGPT and Codex, so that users can access it from the tools they normally work with.
ZoomMate integrates with Zoom Workplace to help teams transform conversations into completed tasks
Starting in November, users will also be able to launch Zoom workflows directly from Claude and Codex. This will allow them to automate tasks related to meetings, chats and calls, as well as update customer records in CRM systems, without having to constantly change tools.
Persistent context layer in conversations
Often, key information from a conversation is lost when a call ends, scattered in notes, or forgotten. With Zoom’s new unified Context Layer, My Notes evolves to collect and make the most relevant information available to teams where they need it.
- Record conversations that take place off screen
- Stay up to date even if you can’t attend the meeting with the Follow Meeting feature
- Preserve visual details not expressed in words with Screen Capture in Transcript
- Take meeting intelligence beyond the screen with new alliances with Bota and expanded collaboration with DTEN
Turn the context of conversations into concrete actions
Work does not end when a conversation ends, it continues in different applications, chats and task lists and keeping all that information that is generated connected should not depend solely on manual tracking. That’s why Zoom is introducing new capabilities to help teams move from conversations to responses, turn meetings into workflows, and transform projects into concrete results.
- Find answers without having to review all the conversations:
- Automatically turn meetings into workflows with My Notes Workflows
- Streamlines the execution of project tasks:
- Transform meeting notes into actions for small businesses With My Notes as the central axis
From entrepreneurs to global enterprises, customers can use Zoom to seamlessly collaborate, communicate, and drive results across meetings, calls, contact centers, and more, all with the built-in support of Zoom AI Companion.
