JUAN XXIII FOUNDATION, a non-profit organization, has been working for more than 55 years for the socio-labor inclusion of people at risk or in situations of psychosocial vulnerability, especially with intellectual disabilities and/or mental illness. Far from what one might think, behind this definition lies an entity that is committed to digitalization as a formula to provide all types of IT services to companies and organizations to fulfill their social purpose.
Any organization that has to solve some type of technological need will resort to the help of an ICT manufacturer or a consulting firm to help implement and develop a project. There are very few companies that know that, at any given time, a non-profit entity can solve their problem. Until they enter a space like FUNDACIÓN JUAN XXIII and discover that they are capable of solving and responding to their needs, with the help of other partners with whom they go hand in hand.
This Foundation offers a wide range of services to companies. A proposal that ranges from logistics to outsourcing or marketing services, among others. One of the actions in which it has the greatest experience and which has the trust of multiple companies, including many belonging to the IBEX 35, is the Digital Data area. This division, directed by Salud Martín, has become a benchmark in the provision of digitization and document management services to companies, while promoting inclusive employment.
The history of this division goes back a long way. Since the Foundation was an expert in the custody of files and documents, in 2013 they began to digitize them. “From there we began to offer companies to scan their documents with OCR technology to extract the relevant data. It was an important leap, not only did we offer digitization to speed up information searches or have a backup copy, but we specialized in capturing metadata and processing all that information. We invested in machinery to scan large volumes of documents, in data capture technology, in the development of a document manager and we adapted the facilities, creating an environment where files could be manipulated and treated with maximum security. The services have been evolving over these years and although we continue to be a provider of document management services, we have worked to become a BPO services partner to accompany companies in the digitalization of their business processes.”
Since then, Digital Data has become a fundamental line within the ecosystem of services provided by FUNDACIÓN JUAN XXIII, whose benefits are destined to its social work for the creation of employment for people at risk or in situations of psychosocial vulnerability and to continue developing projects and investing. in R&D to provide its clients with the best technological solutions adapted to their needs.
In short, the division has become a leading player in document management and BPO services, which beyond offering file custody, certified confidential destruction, OCR mass digitization, data recording and document validation, offers process digitization solutions of business with partners.
This transformation has been a very important challenge for the organization, since as stated by the Director of Digital Data at FUNDACIÓN JUAN XXIII, “continuous training of the team is essential. Accompanying a client in the digitalization of a process implies getting involved in their operations. We become the back office that supports and streamlines administrative processes with the help of technology and this implies knowing very well the procedures and policies for managing client data and also managing the technology that supports them. Working together with the client allows us to create a very specialized work team to provide their service.”
Digital Data has positioned itself in this way, providing organizations with tailored SaaS solutions for the secure digitalization of their processes. The process is also gradual. Salud Martín explains that “companies begin by outsourcing with us the digitization of HR files and processes related to Onboarding, to then move on to training and ORP, supplier approval or invoice management and payment, among others. others”.
One of the great advantages for organizations is that, thanks to the years of experience in this area in data processing, companies can handle large volumes of information efficiently. But the benefits are multiple, as Martín lists: “We provide clients with access to a catalog of SaaS solutions and the possibility of integrating them with other systems such as their employee portal or ERP. Likewise, we offer free consulting on the digitization of your documentary processes with a wide range of professionals specialized in the product. Another advantage is that we launch the PMV in a pilot phase without any contracting commitment, and all of this relying on a network of top-level partners.”
The importance of partners
This entire framework that has positioned FUNDACIÓN JUAN XXIII as a benchmark in document and data management in our country would not be possible if it did not have that network of partners with which the Digital Data division works. As Martín highlights: “We have top-level partners and our consulting services accompany the company from beginning to end, from the analysis of the current situation and recommendation of technological solutions, to the launch of pilots and final implementation of the solution. We are a 360º BPO service. We are the people who are in the back office, we are the archive where the documents and data are kept and the logistics capable of collecting large volumes of documentation. When it comes to technology, we have our own document management developments that we integrate with other systems, but above all, we are committed to generating strategic alliances with partners specialized in different technologies to provide our clients with the best services. Each client has a different need and we work adhoc, launching a service that digitizes a specific process and at a competitive price.”
Digital Data has become a fundamental line within the ecosystem of services provided by FUNDACIÓN JUAN XXIII
Indeed, the division works with some of the leading companies in their fields, such as AWS for cloud environments, Fujitsu and PFU (EMEA) Limited for the digitization of document processes, generative AI and RPA, Polytropo, for the development of management solutions documentation and systems integration, while Factum and Enthec are in charge of the cybersecurity part.
An important section is the digital signature that allows companies to sign documents electronically in a secure and legal way. It is one of the most demanded services due to its ease of use and its ability to be used in different business environments. To do this, it has the help of industry leaders such as Seal Sign and Rubricae.
As Martín explains, “the objective of having several partners is because each one has a different business model that covers different requirements. We can reach agreements with different technology companies. We are not closed to anything because it is a relationship that benefits both parties and above all our clients.”
For the director of Digital Data, “working with partners and technological allies is essential because it allows us to co-create customized BPO services and greatly optimize costs. This is a very competitive cover letter that highlights the best of each party. The partner is an expert in its technology and we are experts in the administrative back office and the provision of document management services. It is important to note that this alliance benefits all parties. It makes us more competitive and with the capacity to lead large projects and, on the other hand, the partner and the client have a BPO services partner, who beyond quality and professionalism, is committed to creating social impact with each service. Our mission is the development of people at risk or in situations of psychosocial vulnerability. Our success beyond income is measured by the number of jobs we have managed to create and by the improvement in the personal and professional development of the team. Thanks to customers and partners, we make the mission possible.”
