That work is at an inflection point is a reality. The truth is that almost no one knows for sure what will happen to thousands of jobs in the coming years and how they will evolve. Technology is no longer a mere support and, to a large extent, will be responsible for the elimination of hundreds of positions that will no longer make sense.
So the jobs that manage to be maintained and the new ones that will be generated with the new technological wave seem to be focused on increasing business productivity by improving employee satisfaction. At HP they believe that this could be the dominant scenario and in a meeting with the specialized press, many of the multinational’s managers explained how Artificial Intelligence (AI), digital experience management (WXP) and hardware innovation are shaping the so-called «Future of Work».
The premise they manage from HP is clear: in a market stressed by costs and shortages of components, the true competitive advantage lies in offering an impeccable user experience that is capable of attracting and retaining new generations of digital natives.
The adoption of AI has been so meteoric that it has generated a knock-on effect on the global supply chain. This speed of implementation is causing a severe shortage of critical components such as memories, chips, disks and CPUs, which translates into a “very significant” cost increase for manufacturers and, by extension, for companies seeking to modernize their infrastructures. However, beyond cost, the real challenge that HP identifies is the human impact: how different generations coexist under the same technological ecosystem where the demands for immediacy and quality vary drastically between each professional.
The diagnosis against frustration: beyond the “Restart”
One of the most striking data revealed in the session is that two out of every three users (65%) experience technical problems every week that directly impact their work. The fundamental problem is not only the existence of the failure, but the lack of visibility about its origin. Users, faced with frustration, often resort to rudimentary solutions such as restarting applications, without understanding whether the failure comes from the network, the hardware, or the collaboration software.
To address this information gap, HP has evolved its Workforce Experience Platform (WXP), implementing 106 new capabilities, of which 81% have been direct requests from customers and partners. The goal is to provide IT departments with proactive tools to stop “flouting in the dark.” As Mario Calvo, director of HP Solutions, explained, “today’s work experience encompasses devices, applications and collaboration environments, so IT teams need visibility and the ability to act on the entire ecosystem. With the new capabilities of the Workforce Experience Platform, we help organizations transform data into actions that improve productivity, simplify operations and enable more connected employee experiences.”
Within this platform, the License Lens module stands out, a tool designed to optimize software spending. With the massive deployment of licenses like Microsoft Copilot, companies need to know if they are actually being used. This functionality allows you to evaluate real adoption and, instead of simply cutting back, helps companies encourage the use of technology among their employees to justify the investment. Additionally, the integration of AI within WXP allows administrators to generate complex reports simply by asking the system, for example, which computers have RAM issues or are outside of company policies.
The war for talent
As those responsible for HP explained, the digitalization of the workplace has meant that many employees today have better equipment at home than in their offices. While at home they enjoy curved monitors and high-end peripherals, when they return to the office they find “hot spots” and poor connectivity. This technological disparity has become an obstacle to talent retention, especially among younger generations who demand technical excellence that companies sometimes fail to provide.
To resolve this mismatch in the hybrid collaboration environment, HP has launched the WXP Collaboration module, a tool that allows measuring the user experience on platforms such as Teams, Zoom or Webex, regardless of the hardware used. The system uses an intuitive colored “traffic light” (green, yellow, red) to indicate the health of meetings and detect specific problems, such as network packet loss, that previously went unnoticed.
Data analytics applied to physical spaces also reveals critical inefficiencies. HP’s platform can detect “ghost bookings,” such as locked rooms that are never used or inappropriate use of resources, such as 12-person rooms occupied by a single individual simply because there are no jobs available. This data allows infrastructure managers to make strategic decisions about whether they need more small rooms or fewer high-capacity spaces, thus optimizing the company’s real estate and technological investment.
Regarding room infrastructure, HP has announced the launch of new Mini PCs optimized for collaboration (based on Intel Core Ultra) that focus on security. According to the managers during the meeting, “HP is positioned as the only manufacturer capable of monitoring the security of the rooms at the BIOS level, protecting the equipment even when they are turned off from possible malicious attacks.” Additionally, local processing power enables advanced AI features such as «Best Face Forward»a multi-camera system that automatically selects the best frontal shot of the interlocutor in a meeting, eliminating the feeling of remoteness for remote participants.
