Technological management within companies is living a silent, but deep transformation. It is no longer enough for everything to work: now the key is how the user lives. In that context, HP has just launched its new Workforce Experience Platform (WXP) platform, with a clear promise: convert the experience of the employee with the technology into the engine of the digital strategy of organizations.
“For years, the IT department has been seen as a cost center. Then it became a habilitator. Today, the market demands that it will become a strategic leader,” says Carlos Manero, head of Digital Services of HP Spain. And in his opinion, that is only possible if a model is adopted in which the user is located in the center of everything. “What WXP allows is to collect, analyze and act on the experience that employees have with the technology they use in their day to day. And not only with the PC, but with everything: meeting rooms, telephones, virtual machines, collaborative tools …”.
This platform, developed for more than a year and a half, has just landed in the Spanish market and already operates in more than 160 countries. According to Manero, only with current use data, WXP processes 700 telemetry gigas every day and manages a Data Lake of more than 4 petabytes.
The idea behind WXP is to offer a “360 degree vision” of how workers interact with digital resources, with the aim that the IT area can act proactively, identify bottlenecks, detect hidden frustrations and adjust the technological strategy precisely. “We stop going off fires every day to understand how the user feels, what is braking, what can be improved … and all this without raising costs or sacrificing efficiency,” says a manero.
The company expands the availability of Workforce Experience Platform (WXP) and adds new AI capacities to reduce digital barriers and maximize productivity
Technology that feels, not suffering
The project fits within a broader HP strategy, which according to Ana Lucía Lorenzo, responsible for the sales area for large accounts and public sector, seeks to completely redefine the future of work. “We want users to have such a fluid experience with technology, that it almost seems that they are not working,” he summarizes. This vision includes from laptops that execute AI models locally, to headphones that cancel noise with artificial intelligence or printers that recognize automatically.
But hardware, by itself, is not enough. “We have become very demanding users,” Lorenzo warns. “Today it is not tolerated that something does not work. And you don’t want to lose time to learn to use a tool. The challenge is that everything is intuitive, fast, safe … without friction.” For that, WXP acts as a backbone of the technological ecosystem, integrating data for use, advanced analytics and direct feedback of users. It even allows you to launch small surveys (“pulses”) to measure in real time satisfaction with the tools or changes implemented.
The subsequent analysis is carried out with artificial intelligence support, which extracts patterns, identifies critical points and synthesizes the opinions of thousands of employees. “For an IT manager, this information is pure gold,” says Manero. “You know if an update is working or not, if there is an operating system that is generating problems, if a meeting room has a constant negative experience … and you can act before it becomes a formal complaint.”
The value of the data (and knowing how to use them)
Lorenzo insists that this transformation goes beyond the technology department. “This is not just about giving tools to the CIO. This goes to tell the person in charge of purchases how to make more efficient decisions, the HR team how to improve the digital well -being of employees, even to the CEO how to take advantage of the data to align the technological strategy with the business objectives.”
WXP, they assure from HP, it is an open, multidispositive and multiforricant platform, which wants to place the company not only as a technology supplier, but as a true partner in the digital evolution of its customers.
And although it is still early to see its real impact on the Spanish market, the platform has already started with good foot: Gartner has incorporated it into its quadrant of innovative solutions, among the actors that point towards leadership. It is not a small thing for a tool that, in the words of Manero, “has come to transform not only how technology is managed, but how it feels.”
