Organizations are increasing their investment in AI, with projected growth of 64% by 2025, reaching between 14 and 23 million dollars in large companies. However, this investment does not translate into a tangible impact for many employees. Although 78% of executives trust their change management approach, the data reveal that only 28% of workers feel properly prepared and only 32% trust their ability to use AI effectively.
This is underlined by the report on the status of digital adoption in 2025: special edition on AI, prepared by Walkme, a SAP company, where they highlight that priorities vary markedly between managers and employees. While 49% of executives focuses on performance analysis and 40% in task automation, employees prioritize practical aspects such as obtaining efficient guidance on applications and tools to identify risks. This highlights a lack of alignment in the way in which each group perceives and values the AI.
In addition, only 25% of employees claimed to use AI to improve their efficiency, either completing tasks more quickly or working more effectively. This data shows the discrepancy between the expectations of senior management and the real impact of AI on daily work activities.
The key to success in the implementation of AI
The report affects that for companies to get the most out of AI, it is crucial to close the gap between the vision of executives and employee training. This can be achieved through exhaustive training and effective practical support during technology implementation. Organizations that have a clear vision and prioritize a support ecosystem for their employees will be better positioned to take advantage of the AI transformative potential.
Success is based on the importance of training and deployment of strategies that involve workers. Create an environment where employees feel supported by the use of AI is essential to maximize its effectiveness. The implementation of a solid training system can help convert the presumed efficiency into a tangible reality.
The great gap between the reality of workers around AI and what managers are looking for
The research also indicates that companies that have successfully adopted the AI implement more effective digital adoption practices. Digital adoption is considered to integrate new tools and digital systems to optimize processes and achieve objectives. 7% of companies that follow these best practices show a significantly greater use of AI and a better understanding of its effectiveness.
Best practices in digital adoption
Some of the best practices identified include the proper training of employees, the evaluation of the current use of technology, the unification of experiences through applications and the measurement of user commitment. In addition, processes automation to provide proactive assistance is critical for efficient use:
- Train employees in the use of new technologies
- Evaluate and measure the current use of technology
- Unify experience in all applications
- Measure user commitment
- Implement processes automation for proactive assistance
- Create content to promote the use of applications
- Manage technological adoption with a digital adoption platform (DAP)
