Nexthink, a pioneer company in Employee Digital Experience Management Solutions (DEX), shared on Tuesday its growth roadmap in a meeting with media in which Mila Rodríguez, director of large accounts of Iberia, and Vicente Lorente, prevalence director for southern Europe participated.
With a global turnover of 300 million dollars in 2024 and a figure of 7 million euros in Spain, the company plans to double its business in the national market in the next four years.
A pioneer company with Spanish heart
Nexthink was born in 2004 in Lausana (Switzerland), founded by the Spanish Pedro Bados, current CEO, with a disruptive vision, “looking at the technology not from whoever provides it, but from whom it consumes it,” explains Mila Rodríguez. That paradigm shift gave rise to the Dex market, which Nexthink leads worldwide. And it is that the company operates in 11 countries and has more than 1,200 employees, of which about 150 are in Spain.
The Madrid headquarters has a key strategic weight: it houses global functions such as technical support, financial services and part of the R&D laboratory shared with Lausana and Bangalore, “it is very unusual to have the engineering hub and global support at the same plant where you work. For us, that makes a big difference,” says Rodriguez.
In our country, Nexthink already has more than 30 large clients, including more than half of Ibex 35 and several public administrations. “The main companies in each sector already trust our DEX strategy,” he adds.
The Nexthink technology, with a strategic hub in Madrid, promotes its global growth with a proposal focused on the digital experience of the employee
An upward market and a platform with vision of the future
The company was the creator of the concept of employee’s digital experience management, a category that is in full: the Dex market moved $ 1,320 million in 2023 and could reach 2,970 million in 2030, according to Gartner, which has recognized Nexthink as leader of this segment for the second consecutive year.
“We were visionaries of this transformation. Our solution helps companies to boost productivity, reduce costs and improve the satisfaction of their human capital,” says Vicente Lorente.
During the meeting, the three keys that are accelerating the adoption of the DEX model were exposed:
- Transformation of work: “Before you support an office with a thousand employees. Now you have to attend one thousand offices with one. That demands new tools,” explains Lorente.
- Attraction and loyalty of talent:
A Newhink study reveals that 64% of companies foresee greater collaboration between IT and Human Resources to create a common area of employee experience. - A clear and immediate ROI:
By knowing the real use of software and hardware, companies optimize resources and customize the digital environment for each employee.
Nexthink Infinity: Digital Intelligence applied to the job
The Nexthink Infinity platform collects real time performance data, use of applications and user perception, to improve digital experience in the workplace. It already manages 18 million devices globally, 350,000 of them in Spain. “Our technology allows you to know what each employee needs and avoid unnecessary expenses in unused software,” Lorente details.
Infinity allows to detect and diagnose incidents proactively, customize environments according to each profile and launch campaigns to inform, train or listen to employees. It is updated every five weeks and has recently incorporated two major novelties:
- Assistan AI -based assistant that allows the platform to be consulted in natural language.
- Adopta module that facilitates digital adoption in organizations.
The company allocates 25% of its R&D turnover and will continue to evolve its solution to consolidate as a world reference in Dex. “We want to maintain a growth of 20% -25% annual and consolidate Nexthink as the employee’s digital experience reference platform,” concludes Rodríguez.
