89% of business leaders consider essential that AI understands the functioning of their businesses to offer significant results and improve operational efficiency. In addition, 58% expresses concern for deficiencies in their processes, which could limit the value of AI initiatives. This is highlighted by Celonis, in his study “Process Optimization Report 2025”.
The report highlights how process intelligence is essential for AI to provide processable information, suggest shocking recommendations and execute effective actions. And, most companies are implementing this technology, with only 1% of managers stating that they are not doing so. Despite this, the expectations for next year are high.
“AI agents need to be aware of the processes, just like a GPS needs a map,” says Alex Rinke, co -founder and executive co -director of Celonis. “The survey results clearly demonstrate that managers recognize that there is no effective process without process intelligence. Our platform, promoted by Process Intelligence Graph, provides business the data and context to be truly revolutionary to the business.
AI in process intelligence
Among the main conclusions of the study, is that 81% of companies plan to use AI specifically to improve business processes in the next 12 months. In addition, 74% of respondents indicate that their budgets for AI are increasing, and 64% believe that AI will provide a significant investment return. Currently, 61% of companies are already deploying AI applications such as Chatbots and Genai assistants to improve operational efficiency.
- 89% of managers believe that AI must understand how their business processes work to offer effective results
- 81% of companies plan to use AI specifically to improve business processes in the next 12 months
89% of managers say that AI without processes intelligence does not achieve the expected results
- 74% of respondents affirm that their budgets for AI are increasing
- 64% of respondents believe that AI will provide a significant ROI
- 61% of companies claim that applications of AI such as chatbots and assistants Genai are already being deployed to improve operational efficiency
- 58% of managers are concerned that the inefficiencies of the processes can limit the value they obtain from the initiatives of AI
Celonis in business AI
The role of Celonis in business AI has been validated by both analysts and business clients. Gartner named Celonis leader in his Magic Quadrant ™ for Process Mining Platforms 2024, highlighting their ability to provide companies with knowledge of agnostic processes of the system, enriched with abilities promoted by AI. In addition, Celonis occupies the 13th place in the Forbes 2024 Cloud 100 list, which recognizes the main private cloud companies in the world in areas such as AI, software, infrastructure and security.
The efficacy of business AI not only improves productivity, but also profitability. For more information about the strategies used by business leaders to optimize their processes, Celonis invites you to download the full report. This report not only shares relevant data, but also offers information on how managers are promoting productivity through automation, which limits their ability to fully understand their processes and what methods are using to obtain visibility of them. In addition, four specific reports are included for the departments of Finance and Shared Services, Supply Chain, Processes and Operations, and TI.
