In 2024, companies in Spain will invest 53.1 billion euros in Information Technology (IT), which represents an increase of 4% compared to the previous year, according to the IT Services Sourcing Study by Eraneos and Whitelane Research . This report highlights that the demand for outsourced technological services continues to grow and it is expected that in 2024 these services will represent 24,160 million euros, almost half of the total investment in IT.
In terms of future forecasts, 75% of respondents plan to maintain or increase their level of outsourcing in the next two years, although 13% intend to reduce their spending on IT services, the highest percentage recorded so far .
The demand for outsourced IT services continues to rise, reaching 24,160 million euros in the current year
Companies’ investment priorities continue to focus on cybersecurity and the automation of business processes. Improving cyber defense and increasing operational efficiency and agility are key objectives for the majority of organizations consulted. Although artificial intelligence (AI) is a growing area of investment, only 14% of organizations say AI already has a significant impact on their operations, while 50% indicate they are not yet using it.
Eduardo Martín, Head of Sourcing and IT Advisory at Eraneos, points out that “AI should not be seen as a substitute for service providers, but rather as enablers that maximize the benefits of these new technologies.” Furthermore, he adds that “the adaptation and adoption of AI is a great challenge that is best faced together.”
Spain will invest 53.1 billion in IT with outsourcing
In terms of vendors, DXC Technology and AWS lead the market. DXC Technology takes first place in the overall satisfaction ranking with a score of 85%. Ayesa follows with 84%, while Fujitsu and Inetum obtain 83%.
In the cloud infrastructure platform space, Amazon Web Services (AWS) and Microsoft Azure are the competitive leaders, both scoring 80%. Google Cloud Platform (GCP) follows with 79%.
In the cloud software platforms sector, Salesforce takes first place with 77%, followed by Microsoft Dynamics 365 with 76% and Oracle with 73%.
